Privacy policy

Last updated: March 26, 2026

LosReyes USA LLC ("LosReyes," "we," "our," or "us") collects, uses, and processes personal information as outlined in this Privacy Policy. By accessing or using shoplosreyes.com (the “Site”), you agree to the terms described below.

1. INFORMATION WE COLLECT

We collect personal data to operate, secure, and improve our services.

a. Device Information

Collected automatically when you access the Site:

• Browser type and version
• IP address
• Time zone
• Cookie data
• Pages viewed and navigation patterns

Purpose: To load the Site accurately, protect against fraud, and optimize performance.

b. Order Information

Collected at checkout:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment details (credit/debit cards, PayPal, Klarna, Shopify Payments)

Purpose: To process and deliver orders, communicate with customers, verify identity, prevent fraud, and provide support.

c. Customer Support Information

Collected when you contact us:

• Order details
• Communication content
• Additional information you provide

Purpose: To respond to inquiries and provide customer support.

2. HOW WE USE YOUR INFORMATION

Your information is used to:

• Fulfill orders and manage transactions
• Communicate order status and confirmations
• Detect and prevent fraud or misuse
• Improve and optimize Site performance
• Deliver updates, promotions, and content (only where consent is provided)

3. SHARING YOUR INFORMATION

Personal information is shared only with service providers necessary to operate our business. This includes:

• Shopify (e-commerce platform)
• PayPal (payment processing)
• Klarna (financing and payment services)
• Klaviyo (email marketing and customer communication)

If you choose to complete a purchase using PayPal or Klarna, your information will also be processed in accordance with their respective privacy policies.

Information may also be disclosed where required to:

• Comply with legal obligations
• Enforce applicable terms and policies
• Protect the rights, property, or safety of LosReyes or others

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Maintain secure sessions
• Analyze usage and performance
• Deliver personalized content and marketing

You may control cookies through your browser settings. Disabling cookies may affect Site functionality. More information is available at www.allaboutcookies.org.

5. BEHAVIORAL ADVERTISING & ANALYTICS

We may use browsing behavior and purchase history to deliver relevant content and marketing.

This includes analytics and marketing services provided by Shopify and Klaviyo.

To opt out of targeted advertising, you may use:

• Google Ads Settings
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-Out

6. DATA RETENTION

Personal information is retained only for as long as necessary to fulfill operational, legal, security, and fraud-prevention purposes, unless a longer retention period is required by law or requested by the customer.

7. MINORS

The Site is not intended for individuals under the age of 16.

We do not knowingly collect personal data from minors. If such data is identified, it will be deleted upon request.

8. YOUR RIGHTS

Depending on your jurisdiction (including California and the EEA), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Withdraw consent at any time

Requests may be submitted to support@shoplosreyes.com.

9. DO NOT TRACK

The Site does not currently respond to “Do Not Track” signals due to the absence of a consistent industry standard.

Tracking preferences may be managed through browser settings or third-party opt-out tools.

10. INTERNATIONAL DATA TRANSFERS

Personal information may be transferred to and processed in countries outside your country of residence, including the United States, Canada, and the European Union.

Such transfers are conducted in accordance with applicable data protection laws and appropriate safeguards.

11. DATA SECURITY

We implement industry-standard technical and organizational safeguards to protect personal information, including:

• Secure Sockets Layer (SSL/TLS) encryption
• Restricted access to authorized personnel
• Secure data storage and handling practices

While these measures are designed to protect your information, no method of transmission or storage is completely secure. LosReyes does not guarantee absolute security of personal data.

12. SMS MESSAGING

If you provide your phone number during a purchase, booking, or customer support interaction, LosReyes USA LLC may send you text messages related to customer care follow-ups or account-related communication, such as support follow-ups or requests for feedback. Message frequency is limited to one message per completed interaction. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. Mobile opt-in information is never shared with third parties.

13. POLICY UPDATES

This Privacy Policy may be updated to reflect operational, legal, or technological changes. The latest version will always be available on this page, with the updated effective date indicated above.

14. CUSTOMER ACKNOWLEDGMENT

By using this Site, you acknowledge and agree to the collection, use, and processing of your information as described in this Privacy Policy.

15. CONTACT

For privacy-related inquiries or data requests:

Email: support@shoplosreyes.com

Mailing & Returns Address
LosReyes USA LLC
7202 E 87th Street, Suite 114
Indianapolis, IN 46256
United States

Registered Business Address
LosReyes USA LLC
11201 SW 115th Lane
Miami, FL 46236
United States