Every order is handled with care—but if your item arrives damaged and you added LosReyes Shipping Protection at checkout, we’ll take care of it.

If you have Shipping Protection:

1. Take clear photos of the damaged item and the packaging (if it’s also damaged).
2. Email us at support@shoplosreyes.com and include:
3. Our team will carefully review your claim and respond within 48 hours with the next steps. If approved, we’ll arrange a resolution that gets things back on track.

If you didn’t purchase Shipping Protection:

We’re only able to offer coverage for damaged items on orders that include LosReyes Shipping Protection.

Still have questions?
We’re here to help—reach out anytime at support@shoplosreyes.com.

We offer three shipping options to fit your needs:

• Economy shipping (5–8 Business days)
     • Free on orders over $65
     • $4.90 flat rate for orders under $65
• Standard shipping (3–4 Business days)
     • $9.90 flat rate
• Express shipping (1–2 Business days)
     • $17.90 flat rate

Optional: LosReyes Package protection
For added peace of mind, we offer shipping protection at checkout. This covers your order against loss, theft, or damage during transit.

Once your order ships, you’ll receive a tracking link by email so you can follow its journey in real time. Tracking updates may take 24–48 hours to appear, depending on the carrier. Please allow 2–3 business days for the most accurate information to display.
Need help? Contact us anytime at support@shoplosreyes.com.

Important: We are not responsible for undelivered packages due to incomplete or incorrect shipping details. Please double-check your address at checkout. If you notice an error after placing your order, email us at support@shoplosreyes.com within 24 hours so we can attempt to correct it before the order is processed.

We typically reply within 24 hours—because your time matters. If you reach out over the weekend, don’t worry—we’ll get back to you first thing on the next business day. Every message is read by a real person, and we’re here to help with care and speed.

Your order will ship directly from the LosReyes shipping department and arrive in our signature branded box, designed for both protection and presentation. From the moment it lands at your door, the unboxing experience reflects the same energy and detail that goes into everything we create.

International buyers are responsible for all customs fees, import duties, and taxes. These charges are not included at checkout and may be collected by your local customs authority upon delivery. We recommend checking with your country’s customs office for more information before placing an order.

We take pride in the quality of every LosReyes product. Because of this, all sales are final, and we do not accept returns or exchanges unless your item arrives damaged or defective.

If you added LosReyes Package protection at checkout, you're fully covered for any damage that occurs in transit. Just contact us at support@shoplosreyes.com with your order details and we’ll take care of the rest.

Without Shipping Protection, we’re unable to offer replacements for issues that occur during shipping.

We accept all major credit cards and PayPal, offering you a fast, secure, and seamless checkout experience. Every transaction is encrypted to the highest standards—so you can shop with total confidence, start to finish.

Absolutely. Join our email list and enjoy 15% off your first order—it’s our way of welcoming you to the LosReyes community. Be the first to know about new drops, exclusive offers, and more.