FAQ* – LosReyes Apparel, LLC

Los Reyes Apparel LLC FAQ Section

Welcome to our FAQ section! Here, you'll find answers to common questions about our sunglasses and services. If you don't see your question answered, feel free to reach out to us at losreyesapparel@gmail.com.

FAQ

What if my product comes damaged?

If your product arrives damaged or defective in some way we offer a hassle-free replacement.Here’s how:

Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
Attach your photos to an email and send them to losreyesapparel@gmail.com Please include your ORDER NUMBER, FULL NAME and brief description.
You will receive an email within 48 hours confirming that your damaged replacement will be processed.
If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement

How fast are shipping times?

We ship all orders out of our east coast based shipping fulfillment center 1-2 business days after your order is placed.

Economy Shipping: 5-8 Business Days

Standard Shipping: 3-4 Business Days

How to track my order?

Note: It can take some carriers up to 24 – 48 hours for the carriers to update their system, so please allow 2 to 3 working days for the tracking information to shown!

For further assistance, please contact our Customer Service at losreyesapparel@gmail.com

IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at losreyesapparel@gmail.com within 24h.

How fast we reply to customer service?

We respond to all tickets in 24 hours with the exception of weekends which will be returned the following business day.

What will my order come in?

Your order will be delivered in our poly mailer or box.

Who is responsible for customs and duties when international buyers make a purchase?

INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS & DUTIES.

When can I request a return or exchange?

All sales are final. We do not accept returns or exchanges unless the item is faulty.

What payment methods do you accept?

We accept all major credit cards and PayPal for secure and convenient transactions.

Do you have any active promotions or discounts?

Yes! Join our email list to get 20% off your first order.

NEED HELP?

Please be sure to check if your question was answered in our FAQ section above. If not, please submit your question here.