Privacy Policy
Last updated: March 15, 2025
At LosReyes, your privacy is fundamental. This Privacy Policy outlines how LosReyes USA LLC ("LosReyes," "we," "our," or "us") collects, uses, and protects your personal information when you visit or make a purchase from shoplosreyes.com (the “Site”).
1. Information We Collect
We collect personal data to ensure a seamless, secure, and personalized experience.
a. Device Information
Collected automatically when you access the Site:
• Browser type and version
• IP address
• Time zone
• Cookie data
• Pages viewed and navigation patterns
Purpose: To load the Site accurately, protect against fraud, and optimize performance.
b. Order Information
Collected at checkout:
• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment details (credit/debit cards, PayPal)
Purpose: To process and deliver your order, communicate with you, verify identity, prevent fraud, and provide support.
c. Customer Support Information
Collected when you contact us directly:
• Order details
• Communication content
• Additional information you provide
Purpose: To respond to inquiries and provide personalized support.
2. How We Use Your Information
Your data helps us:
• Fulfill orders and manage transactions
• Communicate order status and confirmations
• Detect and prevent fraud or misuse
• Improve and optimize the Site experience
• Deliver updates, promotions, and content (only with your consent)
3. Sharing Your Information
We share your information only with trusted partners that enable our operations. This includes:
• Shopify, our e-commerce platform (Shopify Privacy Policy)
• PayPal, our accepted third-party payment gateway
• Klaviyo, our marketing platform used for email communications and behavioral insights (Klaviyo Privacy Policy)
We may also disclose information to comply with legal obligations, enforce our terms, or protect our rights.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Maintain secure login sessions
• Analyze usage and performance
• Deliver personalized content and marketing
You can control cookies through your browser settings. Disabling them may impact your experience on our Site. Learn more at www.allaboutcookies.org.
5. Behavioral Advertising & Analytics
We may use anonymized browsing behavior and purchase history to provide targeted content or marketing.
This includes analytics via Shopify and Klaviyo.
To opt out of targeted advertising, you may use the following:
• Google Ads Settings
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-Out
6. Data Retention
We retain personal information for as long as needed to fulfill the purposes outlined above—unless otherwise required by law or upon customer request.
7. Minors
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has submitted information, please contact us to request deletion.
8. Your Rights
Depending on your location (e.g., California or the EEA), you may have the right to:
• Access or correct your personal data
• Request deletion of your data
• Object to certain uses of your data
• Withdraw consent at any time
To exercise these rights, contact us at support@shoplosreyes.com.
9. Do Not Track
We do not currently respond to “Do Not Track” signals, due to the absence of a consistent industry standard. You can manage tracking preferences through cookie settings or opt-out tools.
10. Policy Updates
We may update this policy to reflect operational, legal, or technological changes. The latest version will always be available on this page, with the effective date noted above.
11. Contact Us
For privacy-related questions, data requests, or concerns, please reach out:
📧 Email: support@shoplosreyes.com
📍 Mailing Address:
LosReyes USA LLC
7202 E 87th Street, Suite 114
Indianapolis, IN 46256
United States
At LosReyes, your privacy is respected, protected, and never taken for granted.