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NEW YEAR NEW ME - AVAILABLE NOW

FREE SHIPPING ON ALL U.S. ORDERS $50+

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Our shipping policy is designed to get your order to you as quickly and efficiently as possible. Here are the details:

  • Free Shipping: We offer free standard shipping on all U.S. orders of $50 or more. This offer applies to addresses within the contiguous United States only.

  • Processing Time: Please allow 1-2 business days for your order to be processed and prepared for shipping.

  • Shipping Time: We use economy shipping for all orders. This means that it will take approximately 5-7 business days for your order to arrive after it has been shipped. Please note that these shipping times are estimates and may vary based on location and other factors.

  • Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment and get an estimated delivery date.

  • International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

  • Returns: If you need to return an item, please see our return policy for more information.

We hope this information helps and we appreciate your business!

  

Terms of Service for LosReyes Shipping Protection

Welcome to LosReyes Shipping Protection

1. Coverage and Protection

1.1 Scope of Coverage: LosReyes Shipping Protection covers loss, theft, damage of eligible packages. This protection aims to provide peace of mind by safeguarding your purchase against unforeseen issues.

1.2 Eligibility: To benefit from LosReyes Shipping Protection, you must select this option at checkout and pay the applicable fee. Coverage is limited to packages purchased through Losreye and protected under this plan.

2. Claims Process

2.1 Notification Period: You have 15 days from the date of delivery to report any issues with your shipment. Claims must be sent via email to losreyesapparel@gmail.com within this period.

2.2 Filing a Claim: To initiate a claim, email losreyesapparel@gmail.com with the following information:

  • A clear photo of the damaged item, if applicable.
  • A brief description of the issue (loss, theft, damage, or delay).
  • Your order number and any other relevant details.

2.3 Claim Review: Upon receipt, LosReyes will review your claim and determine its validity based on the provided information and our coverage terms. Additional documentation may be requested if needed.

2.4 Resolution: If your claim is approved, LosReyes will provide a resolution, which may include a refund or replacement of the item. Resolutions will be processed promptly, and you will be informed of the outcome.

3. Exclusions

3.1 Exclusions: Losreye Shipping Protection does not cover:

  • Loss or damage due to improper packaging or handling by the carrier.
  • Items not selected for protection at checkout.
  • Delays caused by carrier strikes, weather conditions, or other factors beyond our control.

4. Fees and Payments

4.1 Fees: The fee for LosReyes Shipping Protection is non-refundable and will be added to your order total at checkout. This fee is based on the value and nature of the items protected.

4.2 Payment: By selecting LosReyes Shipping Protection, you agree to pay the applicable fee along with your order total. Failure to pay this fee will exclude your package from protection.

5. Modifications and Cancellations

5.1 Modifications: LosReyes reserves the right to modify these Terms or the coverage provided at any time. Any changes will be communicated via our website or other appropriate channels.

5.2 Cancellations: LosReyes Shipping Protection coverage cannot be canceled or refunded once the package is in transit. The fee is non-refundable after purchase.

6. Contact Information

6.1 Customer Support: For any questions or to file a claim, please contact us via email at losreyesapparel@gmail.com. Our team is here to assist you with any concerns.